Refund Policy

Effective Date: September 17, 2025

Overview

We want you to be fully satisfied with your purchase at Kimkara. If your order arrives damaged, incorrect, or does not meet your expectations, you may request a return or refund under the conditions below.

Eligibility for Returns

  • Return requests must be made within 14 calendar days of receiving your order.
  • Items must be returned in new, unused condition, with original tags and proof of purchase.
  • Defective or wrongly delivered items will be returned at no cost to the customer.
  • Items that show signs of wear, washing, or alterations are not eligible unless defective.

Return & Refund Process

  1. Email us at store@kimkara-garment.com with your order number, product photos, and reason for return.
  2. Our team will review your request within 1–3 business days.
  3. If approved, we will provide the return address and shipping instructions.
  4. Refunds are issued within 7–14 business days after we receive and inspect the returned item.
Note: We cover shipping costs for defective or incorrect items. For returns due to personal reasons, the customer is responsible for shipping fees.

Damaged Items

If your item arrives damaged, please email us at store@kimkara-garment.com within 48 hours of delivery with photos of the packaging and product.

Contact

For return requests & refund claims: store@kimkara-garment.com

Please include: order number, product photos, and issue description.

Kimkara reserves the right to update this policy at any time. The version available at the time of purchase applies.